I recently took a course at Schulich School of Business that offered a great survey of 2x2 matrices. They are so familiar and yet difficult, I really appreciated the chance to think for 2 days about the differences between decisions, problems and dilemmas. And the instructor's view is that decisions are to be made, problems to be solved and dilemmas to be managed. The framework around the design and specific usefulness of such strategic tools to manage dilemmas was excellent. This course is the first one I took as part of a "certificate of professional excellence" in strategic leadership. It's exciting to learn a few new things, validate things I am well versed in already and also meet new people in the process.
In follow up to the course I just read the fascinating book Nudge by Richard Thaler and Cass Sunstein. If you are interested in a deeper understanding of how humans make decisions this book offers great food for thought.
